Terms of service
Last updated: 28 September 2026
1. Who we are
Quintéa is a brand operated by THE AXN SRL, Romania. Your purchases from this store are made with THE AXN SRL.
- Registered office: Calea Moșilor, Nr 88, Sc F, Ap 82, Bucharest, Romania
- Fiscal identification code (CUI): 51514286
- Trade Register number: J2025021460006
- Email: hello@quintea.eu
- Phone: +40 793 173 700
These terms apply to consumer purchases through the Quintéa online store. Nothing in them excludes or limits rights or remedies that cannot lawfully be excluded or limited.
2. Products and orders
Before ordering, review the product description, size, selected variant, price, directions and warnings. Product pictures help identify the goods; the product description and your selected variant specify what you are ordering.
Check your items, contact details, delivery address and total at checkout before submitting the order. You must have legal capacity to enter the purchase contract and provide accurate information so that we can process it. Contact us if you notice an error in your order details.
Submitting an order through the final checkout action creates an obligation to pay the displayed total using the payment arrangement selected. We send the order details to the email address supplied at checkout. Keep this confirmation for your records.
If an availability issue or a material error prevents us from fulfilling an order as agreed, we will contact you. We will not substitute a different item or charge a higher amount without your agreement. Any payment for an item we cannot supply will be refunded without undue delay.
3. Prices, payment and offers
Product prices and their currency are displayed in the store. Consumer prices include applicable taxes. Checkout shows the order total, including applicable delivery charges and any discounts, before you commit to pay.
The available payment methods are those shown at checkout. Any conditions of an offer or discount are provided with that offer and applied at checkout. A price change after you place an order does not by itself change the price agreed for that order.
4. Delivery
We accept delivery orders to all 27 European Union countries, including Romania. Available delivery options, charges and estimates are explained in our Shipping Policy and displayed at checkout where applicable.
If there is a delivery problem, contact hello@quintea.eu with your order details. An estimated delivery time does not remove your statutory rights relating to late or missing delivery.
5. Cancellations, withdrawal and returns
You can cancel an order before it is fulfilled. Use Withdraw from a contract to open your customer account and select the relevant order, or contact us at hello@quintea.eu. If the order has already been dispatched, applicable withdrawal and return rights remain available.
Our voluntary policy gives you 30 calendar days after receipt to notify a change-of-mind withdrawal and a further 30 calendar days after that notice to send the goods back. It extends the usual statutory periods and does not limit stronger legal rights. A valid withdrawal does not require our approval or a reason.
For the notice methods, conditions, hygiene-seal exception, return-postage rules, refund timing and optional withdrawal form, see our Returns and Refund Policy. We do not apply a blanket change-of-mind exclusion to all cosmetics or personal-care goods.
Our registered office is a postal contact address, not automatically the destination for return parcels. Contact us for return-parcel delivery instructions.
6. Goods that do not conform to the contract
Your statutory legal guarantee and remedies for defective, damaged, incorrect or misdescribed goods apply independently of our voluntary returns policy. Depending on the circumstances and applicable law, you may be entitled to repair or replacement without charge, a price reduction or a refund. We cover the necessary return costs for such goods.
The legal guarantee concerns conformity with the contract. It does not extend a product's labelled expiry date or its period of use after opening. Follow the product's storage, use and safety instructions.
Report a problem to hello@quintea.eu. Our 30-day change-of-mind periods do not shorten the time in which you may exercise statutory remedies.
7. Personal data
Our Privacy Policy explains how personal data is processed when you browse, contact us or place an order. Optional marketing consent is separate from making a purchase.
8. Using the website
Use the store lawfully. Do not submit fraudulent orders, misuse another person's information or interfere with the site's security or operation. These requirements do not restrict your right to make a complaint or exercise consumer rights.
9. Complaints and applicable law
For questions or complaints, email hello@quintea.eu or call +40 793 173 700. You can also access official information from Romania's National Authority for Consumer Protection (ANPC) and the ANPC Alternative Dispute Resolution (SAL) portal.
These terms are governed by Romanian law, without depriving you of mandatory consumer protections that otherwise apply. You retain access to the courts with jurisdiction under applicable law.
10. Changes to these terms
We may update these terms for future orders. The version provided when you place your order applies to that purchase, subject to any mandatory legal requirements. The current version's date appears at the top of this page.
For further company information, see our Legal Notice and Contact Information.